We understand the importance of timely service and aim to have your taxi arrive within 5-10 minutes of booking. However, please note that waiting times may vary, especially during peak periods. To ensure efficient and timely service, we recommend booking in advance.

Our taxis are easily recognisable by the Lucky Seven Private Hire logo and colors. Additionally, we will provide you with detailed vehicle information, including make, model, and registration number, for quick identification.

For airport pickups, your driver will contact you with their details and meet you at the agreed-upon pick-up point. Alternatively, you can opt for our “meet and greet” service, where the driver will wait at arrivals with a sign displaying your name.

We are committed to inclusivity and offer wheelchair-accessible vehicles in our fleet. Please inform us of your requirements during booking to ensure a suitable vehicle is arranged for you.

We are happy to accommodate passengers who wish to bring their own baby seats for children. Please let us know at the time of booking if you plan to do so.

To ensure transparency, we operate with a fixed pricing policy. Metered pricing is applicable within local areas, while fixed prices are set for journeys originating outside these areas.

We provide airport transfer services to all major UK airports, including London Heathrow, Gatwick, Manchester, Birmingham, Bristol, Liverpool John Lennon, Edinburgh, and Glasgow. You can trust us for all your airport transfer needs.

Advance bookings are highly recommended to guarantee timely service, especially for airport transfers.

We understand that some clients may prefer to travel with a particular driver. While we cannot guarantee availability, we will do our best to accommodate your request. Please specify any preferences during booking.

We have a variety of vehicles in our fleet, including Saloon cars, MPVs (6 passengers), Minibus (7 passengers), and Buses (8 passengers).

Yes, our drivers pick up passengers from out of Stoke and bring them back to Stoke. Additionally, we pick up passengers from Stoke and take them to out-of-areas.

We operate in Staffordshire and Crewe and Nantwich area, providing our top-notch taxi services in these regions for your convenience.

We accept cash, debit/credit cards, and bank transfers, as well as Google Pay and Apple Pay. Please inform us of your preferred payment method during the booking process.

We understand that plans can change, and we allow clients to cancel or modify their booking with at least 24 hours notice to avoid any cancellation fees.

We offer corporate accounts that streamline transportation management for businesses. Please contact us to set up a corporate account tailored to your business needs.

We value our clients’ feedback and aim to enhance our services to meet their expectations. Expect a feedback request post-journey via email, or feel free to share your feedback directly with us.